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This entire business training video and many more are available on our web page: http://www.kantola.com/Dealing-with-the-Irate-Customer-PDPD-63-K.aspx?refid=YTUBK 2009 Telly Award Winner! This customer service video teaches skills that help turn angry customers into satisfied customers. It's hard to keep your cool when dealing with difficult customers. After all, it's only human to get defensive and fight back—or cave in and give them whatever they demand. What you need instead is a plan. The guidelines presented in this brand new training video will help you calm angry customers. Once you bring them around, they're more likely to work with you to find a resolution that solves their complaint yet is fair to your organization. This training video includes valuable tactics, including: * Connect with the angry customer. * Show empathy or apologize if appropriate. * Guide the customer's attention toward solving the problem. * Use positive language. * Have the customer make small decisions. * Take a timeout or draw the line. * Know what you can offer. Your employees will learn to stay professional and not take it personally when they have to deal with difficult customers, whether in retail, health care, government, or wherever. They'll learn that their basic customer service skills are a first line of defense—it's hard for customers to be mean to someone who's being nice to them. And they'll learn three powerful "breakthrough techniques" that can be used if the situation escalates and threatens to get out of hand.
Check out my Udemy courses and website! https://www.udemy.com/user/alto-ray/ https://www.cloudenglish.net Cloudenglish.net - Phrases for dealing with difficult customers.
✎ If you want to learn how to listen well, say what you mean, and let your actions speak, this video is for you. So to help you on your journey today we're going to learn 9 Ways to Make People RESPECT You IMMEDIATELY. Enjoy! :) ★★★ SECRET BONUS VIDEO ★★★ What is the One Word that is most important to Tony Robbins, Gary Vaynerchuk, will.iam, Oprah Winfrey, and Howard Schultz? Find out here: http://www.evancarmichael.com/onewordbonusvideo/ ❤ HELP TRANSLATE THIS VIDEO ❤ If you loved this video, help people in other countries enjoy it too by making captions for it. Spread the love and impact. https://www.youtube.com/timedtext_video?v=mj5eEsU6Kbg ★ MORE RECOMMENDED VIDEOS FOR YOU ★ If you enjoyed this video, you may enjoy these other videos from Evan Carmichael: • Warren Buffett's Top 10 Rules For Success - https://youtu.be/iEgu6p_frmE • Rich Dad Poor Dad - Robert Kiyosaki's Top 10 Rules For Success - https://youtu.be/yVfBdFs4_S8 • Bob Proctor's Top 10 Rules For Success - https://youtu.be/uLn6lpP8YmA ✔ SOURCES ✔ https://youtu.be/8l-YpiiBH4o https://youtu.be/IRpi1NwHOac https://youtu.be/LSTR7MQbqc0 https://youtu.be/HZcXup7p5-8 https://youtu.be/ja-nERGGE0E https://youtu.be/th0U3luyDyw https://youtu.be/8dNIXtPIiEA https://youtu.be/GiVn8iH-O4E https://youtu.be/LUgdCkfD-4A https://youtu.be/BAjQI5KNl1w https://youtu.be/BmYv8XGl-YU https://youtu.be/-rDkTY3YOqE ♛ BUY MY BOOK, CHANGE YOUR LIFE ♛ Some used the ideas in this book to build multi-billion-dollar businesses. I'll give you the simple-yet-powerful formula that they used (and you can) to realize your dreams. Get yours. http://www.evancarmichael.com/oneword/ ✉ JOIN MY #BELIEVE NEWSLETTER ✉ This is the best way to have entrepreneur gold delivered to your inbox, and to be inspired, encouraged and supported in your business. Join #BelieveNation and feel the love. http://www.evancarmichael.com/newsletter/ ⚑ SUBSCRIBE TO MY CHANNEL ⚑ If you want to do great things you need to have a great environment. Create one by subbing and watching daily. http://www.youtube.com/subscription_center?add_user=Modelingthemasters ¿ COMMON QUESTIONS ¿ • What is #BTA?: https://www.youtube.com/watch?v=BsY8bmTUVP8 • How do I get one of Evan's t-shirts?: http://evancarmichael.com/gear • Why does Evan look like Nicolas Cage?: https://www.youtube.com/watch?v=gZHRniTcRwo • Why does Evan make so many videos? https://www.youtube.com/watch?v=NEKxGA8xr1k • How do I vote for the next Top 10 video Evan should make? https://www.youtube.com/watch?v=0arZb0xLIDM ツ CONNECT WITH ME ツ Leave a comment on this video and it'll get a response. Or you can connect with me on different social platforms too: • Instagram: https://www.instagram.com/evancarmichael/ • Twitter: https://twitter.com/evancarmichael • Facebook: https://www.facebook.com/EvanCarmichaelcom • Website: http://www.evancarmichael.com ----------------------------------------------------------------------------- Thank you for watching - I really appreciate it :) Cheers, Evan #Believe
"That'll be 66 cents please." "Sikysi... what?" Having a hard time understanding native speed English? This lesson will give you some tips on how to sound like a native speaker as well as how to understand what you hear by breaking down expressions into their individual word and sounds. https://www.engvid.com/3-tips-for-sounding-like-a-native-speaker/ TRANSCRIPT Hi again, welcome back to www.engvid.com. I'm Adam. Today, I'm going to help you sound a little bit more like a native speaker, hopefully. Students ask me all the time: "How can I sound like a native speaker?" Well, before I say anything, let me just tell you that it will take time and a lot, a lot, a lot of practice. The best way is to live in an English-speaking country, of course, but of course you can do it anywhere, but it takes time; be patient, practice, practice, practice. So we're looking at pronunciation. Let me start with this word: "pronunciation". Not: "pronounciation". It is not a pronoun. A pronoun is: "I", "me", "my", "mine". Pronunciation is how we speak English. So I'm going to give you three tips that will help you sound a little bit more like a native speaker. We're going to start with connecting words. Now, think about your own language, whether you're speaking Spanish or Polish or Chinese, you do this in your language as well. When you're speaking fast, you're taking words and you're squeezing them together; you're connecting them, so one word flows into the next word. That's what we're going to do here. You can connect consonants to consonants. What this means: when a word ends in a consonant... A consonant is "b", "c", "d", "f", "g", etc. A vowel is "a", "e", "i", "o", "u". When a word ends in a consonant and the next word begins with the same consonant, drop the first one. So for example: we do not say: "black coffee", we don't say: "ke, ke". There's only one "k": "bla coffee", "bla coffee." Okay? Practice that. Now, "t" and "d", these are two different consonants, but according to the tongue and the mouth, they almost sound the same so we do the same thing. "Wha do you do?", "Wha do you do?" But again, another thing you have to keep in mind is when we say it fast, we also don't really say "e", we say like a... Sort of like a small... We don't say "o" - sorry -, we say sort of a small "e". "Wha do ye do?" Practice that. "Wha do ye do?" Strange, huh? No "t", "wha", "de ye do?", "Wha de ye do?" That's how a native speaker would say it naturally. Now, another thing is when a word ends in a consonant and the next word begins in a vowel, make sure you roll it in. Right? Roll the consonant into the vowel and separate the syllable before. A syllable is the vowel sounds in a word. Okay? So nobody, like native speakers don't say: "Not at all. Oh no, not at all." We don't say it like that. We say: "Oh, not-at-all.", "Not-at-all.", "Not-at-all." Right? The "t", so this becomes: "No-ta-tall", "No-ta-tall", "Not at all". Okay? Say it quickly, blend the letters one into the next. But again, practice it. Now, for those of you who are going to be taking a test, an English test that involves listening; IELTS, TOEFL, TOEIC, if you're in Canada you're maybe doing a CELPIP test. Okay? This is going to help you on the listening section as well. This is one of the things they're testing. Somebody on the recording will say: "Not-at-all", and you need to cut: "Not at all", you need to understand the separate words, that's part of the test. So practice speaking it, practice listening to it. Another thing we do is we squeeze some words. Okay? Certain words, we don't say all the syllables, we don't even say all the letters. I've heard many students say: "Com-fort-able", "com-fort-able", but native speakers, we don't say this part, we don't say the "or". We say: "Comf-ta-bil", and notice the last sound is like a small tiny, tiny little "i" in there. "Comftabil", "comf-ta-bil", "comftabil". Okay? We don't pronounce the "or": "Comfortable". Nope, don't do that. Another word like that: "Interesting". "In-chre-sting". Find out what the syllables are so: "In-ter" - sorry, my mistake -, "In-ter-rest-ing". If you want to emphasize something, we have a word called: "enunciate". When someone wants to emphasize a word, then they enunciate each syllable; they say each syllable separately. "Oh, that is very in-ter-est-ing." Right? Because I want you to understand that the word is interesting, but in every day speech: "Intresting", "in-tre-sting". "In-ter-est-ing", I have four syllables, when I actually say it naturally, it becomes three syllables and the "t" and the "r" become like a "ch", but that's... We'll talk about that next. Another word: "every". "E-vry". I don't say: "Ev-er-y", I don't say this letter "e", "ev-er-y". "E-vry", "evryone", "evrything", "evry".
The Ohio State University Fisher College of Business Career Management Office and representatives from recruiting companies offer advice for answering the "why should we hire you?" question. Think about the 3 good reasons why you should be hired. Keep your answers brief and provide an example... relate to the company and the job description. What sets you a part from your competition? http://fisher.osu.edu
6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part our Customer Service Online Learning: https://myragolden.com/customer-service-elearning/